Our 20 years of experience in Child Support Agency Legal Advice is available to you for a minimal cost. One Legal Advice Voucher is good for two telephone consultations. During this conversation, the specifics of your problem are identified. A Durham Legal Services advisor will then explain the required course of action needed to rectify your problem. All consultations are strictly confidential and you will be given as much time as is necessary.
Both the Child Support Agency (CSA) the Child Maintenance Service (CMS) and the Child Benefit Agency now strongly recommend you should seek qualified legal advice if you have a child maintenance or child benefit problem.
Please call 01207 693966 where a member of our enquiry team will be able to determine if the type of problem you are experiencing is something that we will be able to assist you with. If it is something we can help you with we will then go on to arrange a full telephone advice appointments with a qualified child support lawyer. Please note there a fee of £35.00 for this appointment.
Not only do we believe that our telephone advice appointments are very cost effective, we are delighted to announce that four out of every five calls result in the client then being able to go away and get a satisfactory solution to their problem without the need for further costs.
If you need urgent out of Working Hours CMS Legal Advice
Please purchase your Legal Advice Voucher then contact our advice line on 01207 693966 using our messaging service leave your transaction ID number and a member of the duty team will contact you ASAP.
Please contact us on : 01207 693966 to arrange your consultation.
Terms and Conditions Surrounding our Advice Line and Formal Instruction.
Durham Legal Services UK Limited is the UK’s leading experts in the Child Support Act 1991 and associated legislation and, as such, we are contacted on many occasions by both of the parents connected with the same case looking for advice via our advice line.
Our ethos is to ensure that the overriding objective of the Child Support Act 1991 is achieved, i.e. the best interests of all children connected to the case are served. When contact by both parents has made with us, and because of our ethos, we will not bar either parent from receiving the correct advice. Further, where possible, we will mediate in an attempt to resolve both parents’ issues.
Following our advice calls, we are sometimes instructed by one party to assist further with their case. When instruction is requested, Durham Legal Services will issue a new client pack (NCP). Regrettably, we have increasingly experienced this service being abused by some individuals who have asked for representation but who have had no intention of returning the paperwork or committing to the service. The reason is they believe that by doing so, they stop us from acting on behalf of the other party.
We therefore wish to make it quite clear that an advice appointment is not instruction. All NCPs issued are valid for 5 working days only. After this period, if the paperwork has not been signed and returned to us and the fee payment made, we reserve the right to cancel any instruction from that party and to take instruction from any other party connected with the case. If, later, we are instructed by the other party and issue a second NCP that, again, is only valid for 5 days.
Further, as our ethos is to work in the best interests of the child, we state quite clearly there is no conflict of interest in this policy.
Out of Working Hours
Please text your Legal Advice Voucher transaction ID to 0780 503 0222 and a member of the duty team will contact you ASAP.
After purchasing a Legal Advice Voucher, you have the right to cancel within seven days, provided you do not actually seek legal advice before doing so. To cancel your Legal Advice Voucher purchase, simply contact us with your name, billing address and transaction ID and the price of the voucher will be refunded.
OUT OF HOURS SERVICE
If you require out of hours advice please purchase your Legal Advice Voucher and then contact our advice line on 01207 693966 or 0780 503 0222. Please leave your TRANSACTION ID along with a CONTACT NUMBER and a member of the legal team will contact you as soon as possible.